|
ORDERING/SHIPPING INFORMATION
|
 |
If you do not find the information you are looking for below, please
email us or call us at 888-992-0008.
Online Ordering:
Select items may be ordered online with a credit card by clicking on
the underlined title of the item and proceeding through checkout. We
accept Visa, MasterCard, American Express and Discover credit cards.
| Shipping: |
| • |
We ship online orders anywhere in
the U.S. and Canada via UPS. You will see the shipping charges for
your online order prior to placing your order. |
| • |
To avoid damage in transit, we use
great care in packing your order. As a result, freight rates may
be based on the size of the box (dimensional weight) rather than
the actual weight of the item purchased. |
| • |
Your order is shipped insured for
the full value of the merchandise. (In case of freight damage, please
see below.) |
| • |
UPS will not handle oversized items (over
150 pounds in actual or dimensional weight). We will quote you
separately for freight upon receipt of your order. |
Sales Tax:
California sales tax (8.25%) is added to orders shipping to addresses
within California. No sales tax is added to orders shipping out of
state.
Delivery:
We make every attempt to ship within 2 business days following receipt
of your order. If we are unable to ship promptly, we will email you
an estimated shipment date. (If the estimated shipment date is unsatisfactory,
you may cancel your order.)
Gift-wrapping:
Elegant gift wrapping is available for $3.00 for most items. You may
include a message for the recipient. (We are able to gift wrap boxes
up to 12" x 12" x 12" only.)
Returns:
Returns for a full refund (excluding freight costs) are available within
30 days of the date the item was shipped to you. The item must be returned
to us in its original condition.
| Freight Damage: |
| • |
Please inspect your package for freight damage
prior to opening it. |
| • |
If you see evidence of damage, please ask the
courier (if possible) to note it on the shipment paperwork. Please
request a copy of the paperwork with the notes. |
| • |
Please take photos of the damaged exterior. |
| • |
Inspect the contents. If the merchandise
is damaged, please call (888-992-0008) or email us as soon as possible. |
| If
you are interested in an item that is not available for online
purchase, a special order or a gift certificate, please contact
us one of these ways: |
| • |
Send
an e-mail.
Please include information about what you are interested in purchasing
and how you would like to be contacted. |
| • |
or call 888-992-0008 |
Some items shown on this web site may no longer be
available, but we can make a suggestions for a substitution.
ADDRESS: 421 Main Street
Half Moon Bay, CA 94019 (Click here for directions)
PHONE: 650-712-9135 · TOLL
FREE: 888-992-0008 · FAX: 650-712-9139
STORE HOURS: Daily 10 AM to 6 PM,
and Sunday 10 AM to 5 PM (Pacific Time)
|
